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Terms & Conditions

General information

Travel packages
The trips featured in the OUR VACATIONS (private tours, group tours, tailor-made tours) section are to be considered as tourist packages.
For each package we provide a detailed programme with a description of the itinerary and the services included in the package. The packages usually contain an overnight stay (with breakfast), transport during the tour and excursions (train and cable car journeys included), guides and holiday representatives, entry tickets to museums and monuments. Also indicated in the programme are details of which meals are included and which are excluded from the package. In any case, drinks accompanying meals, insurance, personal expenses and any other expenses not expressly specified in ‘the fee includes’ section for every type of tourist package proposed, are excluded.

Group size
The dimension of the group in the GROUP TOUR category is limited to a maximum of 15 participants. In the other categories, the size of the group is up to the person booking. There is no minimum limit.

Flights
The package does not include travel expenses (flights, train and bus journeys) to Bolzano, Alto Adige, which is usually the departure point for our tours and excursions. We can offer a transfer service to and from the major airports and stations that serve the area. For further information, please consult the HOW TO GET HERE section.

Hotel accommodation
The quality of hotel accommodation in Alto Adige is very high. We always look out the best accommodation, favouring 4 or 3 star hotels known for their good service. Accommodation is in double rooms with possible single occupancy supplement. Board is generally bed and breakfast, or, where provided, half board. When necessary, overnight stays may be in mountain refuges or in farmstay accommodation.

Meals
Meals, according to the type of tour (and programme), can be taken partly in the hotel and partly in restaurants or local eateries. On arrival day we like to provide dinner in the hotel, while, on subsequent days, we prefer reputable and typical local restaurants, sometimes even making changes to what was planned in the itinerary.

Guides and tour conductor
Besides Italian and German (the official languages of Alto Adige), our representatives speak several different languages: Japanese, English, French. On guided tours to cities or cultural sites, we prefer to use local guides or guides and representatives who are expert in the specific material covered (art, nature, geology, archaelogy).

How to book
In the pages of the detailed programme about all the tour and excursion options there is a link, PRENOTA IL TOUR/BOOK TOUR (or EXCURSION or STAY etc.) that will take you to the REQUEST INFORMATION form. Please complete the whole form. We will inform you about availability of places and dates, prices and the means of transferring the down payment and balance. Booking of the tour/excursion/stay will take place once our proposal has been accepted and down payment has been made.
Between seven and ten days prior to departure you will receive the “Foglio Notizie” and any vouchers for extra services (Newsletter) via fax or email. The “Foglio Notizie” (Newsletter) contains all information necessary and handy for participating in the tour: time and place of meeting, particulars and telephone numbers of Oiden Tour respresentatives, should problems arise. On the arranged day you are to go to the set meeting place for departure, where you will find an Oiden Tour representative who speaks your language (or another language that you are able to speak) and who will stay with you for the duration of the tour.

Payment
You can choose to transfer the down payment for your tour/excursion/stay via bank transfer or credit card (Visa or Mastercard). Within 5 days of receipt of ‘booking confirmation’ the payment (25% of the total sum), or the total balance in cases where booking date is close to departure date, (30 days or less) will be transferred.
Booking will only be valid after receiving down payment. You will be sent a receipt upon completion of down payment and payment of balance.

Bank for transfer

Bank:Cassa di Risparmio di Bolzano – Point 12
             Via Cassa di Risparmio 12, 39100 Bolzano Italia
IBAN: IT 88 C 06045 11600 000005006852
BIC/SWIFT: CRBZIT2B090
Beneficiary:OIDEN TOUR di Paolo Gelmo
Address:Via Carducci 9, 39100 Bolzano Italy

Cancellations
Cancellation requests will be sent by post, fax or email and are subject to the following penalties:
  - 10% of the total sum for trip for cancellations made up to 30 days prior to departure;
  - 30% of the total sum for trip for cancellations made between 29 and 15 days prior to departure;
  - 50% of total sum for trip for cancellations made between 14 and 7 days prior to departure;
  - 100% of the total sum for trip for cancellations made within 7 days prior to departure.

Preparations and physical fitness
All persons enjoying normal levels of physical fitness can participate in our tours and excursions. For every programme, however, we will indicate the technical level recommended, which is usually easy or very easy. Occasionally, good physical fitness may be required for the type of sport that is undertaken on the excursion. For further details, go to our TECHNICAL ADVICE section for trips and excursions.

Insurance
We have an agreement with insurance companies. We can offer two policies. HOTELSTORNO, which covers expenses incurred due to possible cancellation, and HOTELSTORNOPLUS, which covers cancellation expenses, plus rescue services in case of difficulties in the mountains. These insurance policies will be stipulated at the time of purchase of a tour or excursion.

For details concerning conditions of contract, please read and download the PDF file:
general conditions of contract for sale of tourist packages.

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